Shipping All our advertised prices include shipping costs for regular mainland UK deliveries. For delivery to Isle of Man, Shetland Islands, Outer Hebrides, Scottish Highlands or areas outside of UK entirely please contact us for an individual quote.
Delivery time is next working day so long as the item in question is in-stock and the order is received before 3pm on a previous working day. Of course some couriers can be delayed despite our best efforts in paying for a gauranteed next-day service!! For non-stock items we will deliver within three working days, however you will be contacted should this not be the case or should there be a problem with your order. Our best efforts will always be made to ensure you are not sitting in waiting for a delivery that does not arrive!
All our deliveries are insured by the courier, should an item arrive damaged you must make a note on the consignment note with the courier and contact us immediately. Many courier firms will forego responsibility for lost or damaged deliveries if not informed within a reasonable amount of time (2-5 working days MAX). Our advice is better to be safe than sorry and contact us immediately should anything seem wrong.
Returns Most of our products are gauranteed for 12 months by the manufacturer, many offer more than 12 months. However we cannot be expected to gaurantee against damage caused through incorrect use/installation such as commercial use of a domestic product, nor damage caused by human error such as incorrect wiring, overdriving of speakers etc.
Should your ordered item arrive damaged or faulty please contact us immediately and we will arrange exchange or a full credit against the item. Please note the product must be returned to us in exactly the condition you received it in, with all packaging, instruction manuals and accessories.
You have the right to cancel an order anytime up to 7 working days from the day of delivery of the item, and return the unused goods back to us for a refund. However we must be notified in writing of your request to cancel your order, and the item(s) must be returned within 7 days of your notification of cancellation. A handling charge will be incurred to cover administration costs and the original shipping costs.
Please note customised products are exempt from this. Such products include pre-cut lengths of cable, specially modified electronic devices (e.g. video processors with SDI input modification) or specially ordered items (customer request over the phone not listed on our website) which are subject to a fixed 25% restocking fee
